2026 is shaping up to be an exciting year with ServiceMinder, and we're kicking it off with something we think you're going to love: NeoLight, our redesigned user experience that brings a modern look and feel to the platform you rely on every day.
NeoLight delivers faster load times, cleaner navigation, and a more intuitive layout, all designed to help you spend less time wrestling with your tech and more time focusing on what matters: growing your franchise and serving your customers.
The best part? It's still the same ServiceMinder platform you know, just easier to use and better looking while you do it.
Try It Now, Transition Smoothly Later
Starting today, you can opt into NeoLight and explore the refreshed interface on your own terms. Over the coming months, we'll transition all accounts through a phased rollout designed to make the switch seamless for every brand and location. You’ll be notified of your transition date directly via email.
All users must be migrated to NeoLight by June 2026 when ServiceMinder’s classic experience will be retired.
What This Means for Franchisors
If you're managing multiple locations or ensuring brand consistency across your network, here's what you need to know:
Consistent rollout across your brand. NeoLight will be deployed by brand, so every user in your organization transitions on the same timeline. No confusion, no inconsistency.
Nothing changes under the hood. All your workflows, configurations, and permissions stay exactly the same. Only the interface is upgrading.
Clear timelines and support. Each brand will be assigned a rollout batch with advance notice, so you can plan internal communications and training. Our step-by-step documentation and support team are ready to help every step of the way.
This approach ensures your team experiences the upgrade smoothly, with minimal disruption to daily operations.
What This Means for Franchisees
As a local owner and operator, NeoLight isn't about changing how you work; it's about making your daily workflows smoother and more efficient. Here's what we've improved:
Familiar tools, better access. Everything you use daily is still there — your calendar, contacts, appointments, reports, and help. We've just made it easier to navigate and faster to interact with.
Simplified Navigation. We've streamlined the menu structure so Calendar, Contacts, Appointments, Reports, and Help are easier to find and faster to access. Tools and actions are now organized more logically, reducing clutter and helping you get where you need to go with fewer clicks.
Bookmark Go-To Links. Bookmark your commonly used links to parse through the noise and get to your regularly visited pages more quickly.
Improved Details Pages. Key pages like Contacts and Appointments now feature collapsible sections that let you focus on what matters most. Common actions — sending emails, printing, adding deposits — are grouped in a top-of-page Actions menu for quicker access and less hunting around.
More Responsive Design. NeoLight adapts fluidly to your screen size, whether you're on a desktop monitor or laptop. You'll notice cleaner visual hierarchy and more usable space across the platform, making it easier to work wherever you are.
Ready to Explore?
Visit our Knowledge Owl documentation for a complete guide to navigating NeoLight, including visuals and tips for using the updated menus and features.
Have questions or feedback? We're here to make this transition as smooth as possible. Reach out to our support team or your account manager.
NeoLight is just the beginning. We're setting the stage for even more innovation coming your way in 2026 and beyond. Here's to smoother workflows, clearer visibility, and a platform that works as hard as you do.
Welcome to NeoLight. Welcome to what's next.