Acuere Software LLC is committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Acuere Software LLC, 3308 Preston Rd, Suite 350-232, Plano TX 75093.

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our site serviceminder.com (our Site)

This includes information provided at the time of registering to use our Site, subscribing to our services, posting material or requesting further services including (but not limited to) your full name, e-mail address and credit/debit card details. We may also ask you for information when you report a problem with our Site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you conduct through our Site.

Details of your visits to our Site including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses and cookies

We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage patterns.
• To store information about your preferences, and so allow us to customize our Site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our Site.
• You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.

Where we store your personal data

The data that we collect from you will be transferred to, and stored at, a destination within the USA. It will also be processed by staff operating within the USA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Any payment transactions will be handled by our payment gateway and encrypted using SSL technology.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our Site is presented in the most effective manner for you and for your computer.
• To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our services, when you choose to do so.
• To notify you about changes to our service.
• If you are an existing customer, we will only contact you by e-mail with information about services similar to those which were the subject of a previous sale to you.

If you are a new customer we will contact you by e-mail only if you have consented to this. If you do not want us to use your data in this way, please check the relevant box on any registration form.

Right To delete

You may request to have your data deleted. We reserve the right to retain your data to comply with local and federal regulations. In particular, if you are a client of ours or of one or more of our customers, your information will be retained for financial record keeping purposes.

Disclosure of your information

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Acuere Software LLC, substantially all of its assets or serviceminder are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply; or to protect the rights, property, or safety of Acuere Software LLC, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected].

Our Site may, from time to time, contain links to and from the website of our partner networks, providers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of $25 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]